Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please provide your order number and reason for the return.
To start a return, you can contact us at info@nextwavevision.com.
If your return is accepted, please send your items to the return address we tell you in email.
You can always contact us for any return questions at info@nextwavevision.com.
Return Method
Your option to send us your return: By mail.
Please note that return shipping costs are the responsibility of the customer.
Refunds or Exchanges
Once we receive your returns, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.
If more than 15 business days have passed since we approved your return, please contact us at info@nextwavevision.com.
Order Cancellation Policy
If the order is cancelled by nextwavevision because of unavailability or any other reason, we will refund the full amount to the bank card.
If a customer wishes to cancel an order, a bank charge deduction of 4% will be applicable and it will take 7-15 business days. Shipped orders can not be cancelled.
The bank charge deduction is applied to the refund amount and covers the transaction fees imposed by the financial institutions involved in the payment process.
The bank charge deduction will be calculated based on the original purchase price of the returned product.
Thank you for choosing nextwavevision.
Address: 41 MAIN ST, SUNAPEE, NEW HAMPSHIRE 03782, UNITED STATES
Phone: +1 5202770335
E-mail: info@nextwavevision.com